Teams deliver services
It’s a key principle in Binocs to define exactly what your internal or external customers can expect from your team. Teams execute experiments, write documents, design stuff, develop programs, deliver expertise, etc. By making your team’s service catalog, you express what kind of things users can ask from your team in their demand. Believe us, a well-defined service catalog is a good start to deliver according to plan. And moreover, it aligns well for those who have” lean” ambitions.
Teams can easily model the typical things they do as standardized work by specifying:
- Workload and lead-times
- Preparation, set-up and execution activities
- Rules to batch similar work and particular execution constraints (e.g. twice a week)
Expertise as a service
Not every service can be standardized. Sometimes your internal or external customer will for example request a specific expertise during 2 months for 40 hours of work. In Binocs such services are called Expertise and are also part of the catalog.
Services are the basis for competence management
A competence matrix has on one dimension the team members and on the other dimension the services. Many teams maintain such a matrix. In Binocs this matrix gets an extra goal. It’s an essential tool to analyze your true team capacity and identify your competence bottlenecks.