Teams deliver services

It’s a key principle in Binocs to define exactly what your internal or external customers can expect from your team. Lab teams perform tests, write protocols, deliver expertise, qualify equipment, etc. By making your team’s service catalog, you express what kind of things users can ask from your lab in their demand. Believe us, a well-defined service catalog is a good start to deliver according to plan. And moreover, it aligns well for those who have” lean lab” ambitions.

Standardized work

Lab teams can easily model their test methods and define:

  • Workload and lead-times
  • Preparation, set-up and execution activities
  • Campaign/batch sizes
  • Instrument capacity constraints (e.g. number of runs per week)

Defining standardized work is a common approach in Operational Excellence projects as a result of value stream mapping and touch time analysis.

Expertise as a service

Not every service can be standardized. Sometimes your internal or external customer will for example request a method transfer expert during 2 months for 40 hours of work. In Binocs such services are called Expertise and are also part of the catalog.

Services are the basis for competence management

A competence matrix has on one dimension the team members and on the other dimension the services. Many labs maintain such a matrix. In Binocs this matrix gets an extra goal. It’s an essential tool to analyze your true team capacity and identify your competence bottlenecks.

No Comments

Post A Comment