Team members deliver services to R&D projects
It’s a key principle in Binocs to define exactly what your internal or external customers can expect from your team. Teams execute experiments, write documents, design stuff, develop programs, deliver expertise, etc. By making your team’s service catalog, you express what kind of things project managers can ask from your team members in their project plans. Believe us, a well-defined service catalog is a good start to deliver according to plan. As they say: “Manage expectations”.
Teams can easily model the typical things they do as standardized work by specifying:
- Workload and lead-times
- Preparation, set-up and execution activities
- Rules to create a lean flow and efficiency in recurring operations
Expertise is key in R&D projects
Creativity is hard to standardize. Sometimes your project needs the “subject matter experts” and as a project manager you’ll put them in the plan as a requirement e.g. “during 2 months for 40 hours of work”. In Binocs such services are called Expertise and are also part of the catalog.
Services are the basis for competence management
A competence matrix has on one dimension the team members and on the other dimension the services. Many teams maintain such a matrix. In Binocs this matrix gets an extra goal. It’s an essential tool to analyze your true team capacity and identify your competence bottlenecks.